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Privacy Policy

Privacy Policy

 

This privacy policy was last updated on 5th June 2018 and is effective since then.

We are committed to ensure privacy and security of our users and we put forth our best efforts to succeed in this mission.

We believe our users have every right to know what limited information is collected and how that information is processed when they use our services Private VPN.

This page called as Privacy Policy informs users about our policies regarding the collection, submission, use, and disclosure of information when you access, download or install Private VPN services.

BravoTelco Limited (“us”, “we”, “ours”) operates the website www.privatevpn.biz and Private VPN service.

By visiting our website, by using our services, by downloading and installing Private VPN, you confirm that you have read this Privacy Policy and agree to the collection and use of information in accordance to this policy. If you disagree with any part of this Privacy Policy, please do not use our services.

By using our services, you agree to the terms and conditions of this Privacy Policy. Beyond the Privacy Policy, your use of the services is also subject to our Terms of Service.

Privacy Overview for our Private VPN service

We don’t store or log your IP address or connection details.

We don’t store your connection logs or browsing activities.

– When you download and install our VPN client application you are never requested to register with your email or any other personal information.

You are only asked for one email address to setup the administrative panel to allow you to use control panel to manage devices connected to the VPN. This is to give you admin rights to the dedicated VPN server.

Data and Information Processing

We process only minimal user data, only to a limited scope, the least possible information which is required and basic to the provision our VPN services to the user. This necessary data is processed by us. Third-parties may be involved in processing of information for payments, websites or mobile app analytics.

We have a strict no-logs policy. We do not store user’s connection logs or internet activity. We do not store, record or monitor any information related to user’s browsing activity, session details, timestamps, bandwidth, traffic logs, etc.

Since we do not store user’s personal information, we willingly or unwillingly cannot share user information to any third-parties or government authorities besides the minimal information required for the provision of the services, and as outlined in this privacy policy.

Users can download, install and use our client application without any registration or sign-up process, and hence any personal information like email or mobile number is never requested. Users can use our VPN service anonymously without disclosing their identity.

However, we request for one email address to give you access to the control panel (administrative panel) allowing you to manage the devices connected to the VPN. This email address belonging to the user would operate as the admin of the VPN server and would be able to enable and/or disable devices connected to the VPN server.

Any payment for subscription to our services is processed through third-parties like PayPal, Apple App Store, Google Play Store, other payment gateways. In this case, it will be subject to the third-party’s privacy policy, and not ours.

 

 

Information submitted by users

Data from Website Forms, Emails, Support Tickets, and Live Chats.

In some situations users may voluntarily choose to share their personal information with us. For example, if a user needs assistance with technical support and contacts us via website contact form, email, or our ticketing system. In such cases we will receive any information that user chooses to share with us. We use this information only for the specific purpose or the task that it was intended for. We may keep a record of this communication correspondence used to provide technical resolutions. However, we guarantee that we do not sell this information provided by users, to any third-parties. Users may request us for their details to be deleted.

We would not be responsible for any information provided to us by users on our social media channels publicly or privately. It will be sole responsibility of the user, and would be subject to privacy policy of that social media platform.

Applicable Laws

Private VPN is operated by BravoTelco Limited, a company headquartered in Hong Kong. Hong Kong has no mandatory data retention laws, and therefore we are not legally obliged to retain user data and/or share it with authorities. This is one of the reasons why we have chosen Hong Kong as our company headquarters. Even if we were requested by any agencies to share user data with them, we cannot help because we do not store any user data. We willingly or unwillingly cannot share user information to any third-parties or government authorities because we do not collect any user information besides what is mentioned on the privacy policy and necessary for the provision of the services.

International Data Transfers

Our servers are located across the globe, and your data may travel through these servers. The data transfer through these servers is protected, and the servers are encrypted. Our globally located servers are rented to us by third-party service providers with whom we have strict data protection agreements in place in order to protect the data.

By using the services of Private VPN you consent to the transfer of information through our globally spread servers.

We are not legally bound to share data and information to the authorities where the servers are located.

Security Measures

Using Private VPN services encrypts the internet traffic from your device to our VPN servers. We have multiple security and encryption protocols in place which protects your data and web traffic over insecure public networks. Use of Private VPN also ensures that your internet traffic is protected against your ISP.

We also take administrative and technical measures to safeguard your personal information against loss, misuse, unauthorized disclosure or access, altercation, and unlawful destruction.

Your Data Protection Rights

You can always contact us to check what information we have collected about you. You can also request modifications or changes to the information if you find it incorrect. You can also ask us to delete your information completely and we would do as requested by you. Changes, updates, or deletion may take some time to reflect entirely.

You also have the choice to use or not to use the services of Private VPN. If you disagree with our privacy policy, you are free not to use the services of Private VPN. If you are already a user of Private VPN and wish to discontinue, you can request us to do so. Any discontinuation of the services would be done as per the sales policy.

Website Cookies – www.privatevpn.biz

Our website www.privatevpn.biz use cookies to provide analytical and statistical reports. These tools may be used to anonymously monitor visitors activity on our website and time spent on each page.

We may also use Google AdWords, Facebook, or other platforms for advertisement of our services. Such advertisement platforms may use cookies to serve ads to users based on specific targeting and online behavior. These would be subject to their own privacy policy.

Links to External Websites

Private VPN website (www.privatevpn.biz) might contain links to other partner websites or third-party websites. These websites have their own privacy policy and we do not take any responsibility for them. You may check the privacy policy published on these websites.

Minimum Required Age

The minimum required age to use our service is seventeen (17). Any individual under the age of 17 is requested not to use our service and not to provide us with any sort of personal information. Parents and guardians may contact us if they are aware that their child is using our service or has provided us any personal information, we will make sure to delete the information promptly.

Change in Privacy Policy

We may modify, update, or change the privacy policy from time to time. You are advised to review this privacy policy periodically for any modifications. Changes to this privacy policy are effective the moment they are published on this page.

Changes, modifications and updates to this privacy policy is at our sole discretion, for any or no reason, and without any liability.

The date of updated privacy policy will be indicated at the top of the page.

Contact Us

Please contact us by email at admin@privatevpn.biz for any questions or concerns related to this privacy policy.